FAQ

Can I choose a date and a time for the delivery?

Unfortunately, we do not offer the option to choose a specific delivery date and time. However, rest assured that your delivery will be made within the established timeframe.

What should I do if my order hasn’t been delivered yet and the estimated period has passed?

If your order hasn’t been delivered yet and the estimated period has passed, we suggest that you:

  • Check your order status in the My Orders section for registered users; or by entering your order number in the Track your Order page.
  • Ensure that the delivery address provided is correct.
  • In the case of a missed delivery, please contact Post Canada at +1-866-607-6301.
  • For further assistance, contact us.

Where do orders ship from?

Our warehouse is located inside our headquarters in Montreal:

Deux par Deux
225 Chabanel West, suite 800
Montreal, QC, H2N 2C9
Canada

How can I check the status of my order?

You can check the status of your order at any time. Enter your order number from your order confirmation in the Track your Order page. If you are a registered user, you can find all information related to your order under My Account.

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